Estella97P at 02:57, 2 August 2025

2025-08-02T02:57:24Z

New page

{{Short description|American multinational professional services}}
{{Advert|date=May 2022}}
{{use dmy dates|date=March 2020}}
{{Infobox company
| name = ExlService Holdings, Inc.
| logo = EXL Service logo.svg
|logo_size=150px
| logo_caption =
| type = [[Public company|Public]]
| traded_as = {{ubl|{{NASDAQ|EXLS}}|[[List of S&P 400 companies|S&P 400]] component}}
| predecessor =
| successor =
| founders = {{ubl|[[Vikram Talwar]]|Rohit Kapoor}}
| defunct =
| fate =
| area_serve =
| key_people = Rohit Kapoor ([[chairman]] and [[Chief Executive Officer|CEO]])
| genre =
| products =
| services = Data analytics and digital operations and solutions company
| revenue = {{increase}} {{US$|1.630.7 billion|link=yes}} (2023)
| owner =
| num_employees = 54,000+
| parent =
| divisions =
| subsid =
| caption =
| founded = {{Start date and age|1999|04}}
| location_city = [[New York City]]
| location_country = U.S.
| locations =
| website = {{url|www.exlservice.com}}
| footnotes =
}}

'''Exlservice Holdings, Inc.''' is a global analytics and digital solutions{{what|date=August 2023}} company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.<ref>{{cite news|url=https://www.economist.com/special-report/2004/11/13/the-place-to-be|title=The place to be|date=11 November 2004|work=[[Econ. (London)|The Economist]]|url-access=subscription }}</ref> The company is headquartered in [[New York City|New York]] and has more than 54,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa.<ref name=":2">{{Cite news|url=http://www.nearshoreamericas.com/exl-teams-carvajal-expands-latin-america/|title=EXL Teams up With Carvajal and Expands into Latin America|last=Ammachchi|first=Narayan|date=4 August 2014|work=Nearshore Americas|access-date=2017-01-01}}</ref><ref name="Winkler2009">{{cite book|url=https://books.google.com/books?id=-ddYh0x-0vAC&pg=PA131|title=Services Offshoring and Its Impact on the Labor Market: Theoretical Insights, Empirical Evidence, and Economic Policy Recommendations for Germany|first=Deborah|publisher=Physica-Verlag (Springer)|year=2009|isbn=978-3-7908-2198-7|location=Stuttgart, Germany|page=131|oclc=310400925|via=Google Books|author=Winkler}}</ref>

EXL was co-founded in 1999 by [[Vikram Talwar]] and Rohit Kapoor.<ref>{{cite news|url=https://globenewswire.com/news-release/2013/12/18/597932/10061954/en/Vikram-Talwar-to-Retire-From-EXL-Board-of-Directors.html|title=Vikram Talwar to Retire From EXL Board of Directors|date=18 December 2013|url-access=subscription }}</ref>

== Leadership ==
After formation in 1999, Vikram Talwar served as [[chief executive officer|chief executive officer (CEO)]] and [[vice-chairman]].<ref name=":5">{{Cite book|url=https://books.google.com/books?id=s66itSscKm0C|title=Plunkett's Outsourcing & Offshoring Industry Almanac 2008|publisher=Plunkett Research, Ltd.|year=2007|isbn=9781593920883|editor-last=Plunkett|editor-first=Jack W.|location=Houston, Texas|at=EXL Service Holdings Inc|oclc=953538961|via=Google Books}}</ref><ref name=":1" /> Currently, Rohit Kapoor serves as the company's Chairman and CEO.<ref name=":0">{{Cite news|url=http://economictimes.indiatimes.com/tech/ites/exl-services-eyeing-us-healthcare-acquisitions/articleshow/23478816.cms|title=EXL services eyeing US healthcare acquisitions|last=Shivapriya|first=N|date=4 October 2013|work=[[Econ. Times|The Economic Times]]|access-date=2017-01-01}}</ref> Previously, Kapoor had held the position of vice chairman and [[President (corporate title)|president]] in the company.<ref name=":5" /><ref name=":4">{{Cite news|url=http://www.business-standard.com/article/technology/exl-service-acquires-kpo-firm-inductis-106071001020_1.html|title=EXL Service acquires KPO firm Inductis|last=Agarwal|first=Sapna|date=10 July 2006|work=[[Bus. Stand.|Business Standard]]|access-date=2017-01-01}}</ref>

== Acquisitions ==
In August 2001, [[Conseco]] acquired EXL and operated it as a [[wholly owned subsidiary]]. In 2002, [[Oak Hill Capital Partners]] and FTVentures acquired the company from Conseco.<ref name=":1" /> The company's stock started trading on the [[NASDAQ]] exchange on October 20, 2006, under the symbol EXLS.<ref name=":1">{{Cite news|url=http://www.marketwatch.com/story/outsourcing-firm-exl-service-rallies-in-debut|title=EXL Service rallies more than 20% in debut|last=Gelsi|first=Steve|date=20 October 2006|work=MarketWatch|department=IPO Report|access-date=2017-01-01}}</ref>

Shortly before EXL's debut on NASDAQ, it started down the path of growth through acquisitions with the purchase of the peer company Inductis.<ref name=":4" /> This acquisition was aimed at diversifying the revenue stream for EXL; prior to acquisition, 90% of EXL's revenues were from business process outsourcing (BPO), while after, BPO accounted for 70% with the balance in research and analytics and advisory services.<ref name=":4" />

In 2011, EXL expanded their delivery footprint in Eastern Europe and South East Asia through acquisition of [[Outsource Partners International|OPI]].<ref name=":3">{{Cite web|url=http://www.everestgrp.com/2011-05-exl-service-acquires-opi-the-hunted-becoming-the-hunters-sherpas-in-blue-shirts-4754.html/|title=EXL Service Acquires OPI|last=Menon|first=Abhishek|date=3 May 2011|publisher=Everest Group|access-date=2017-01-01}}</ref>

In 2013, in reaction to the establishment of the [[Patient Protection and Affordable Care Act|Affordable Care Act]] and its mandate that all Americans acquire health insurance, EXL was reported to have planned a major run of acquisitions in the United States [[healthcare industry]].<ref name=":0" /> At the time of this report in 2013, EXL drew roughly 10% of its revenues from the healthcare industry.<ref name=":0" />

In 2014, EXL expanded into Latin America through a strategic joint venture with CT&S through which EXL's technology experience would be combined with CT&S's local knowledge and brand image.<ref name=":2" /> This joint venture also supported the growing customer base of EXL for Spanish-language services.<ref name=":2" />

In 2018, EXL acquired SCIOInspire Holdings, expanding its healthcare analytics capabilities.<ref>{{Cite web |title=StackPath |url=https://www.hcinnovationgroup.com/population-health-management/news/13030493/exl-finalizes-acquisition-of-scio-analytics |access-date=2022-04-11 |website=www.hcinnovationgroup.com|date=3 July 2018 }}</ref><ref>{{Cite web |title=EXL buys SCIOInspire to bulk up on healthcare analytics market |url=https://www.healthdatamanagement.com/articles/exl-buys-scioinspire-to-bulk-up-on-healthcare-analytics-market |access-date=2025-05-09 |website=Health Data Management}}</ref>

In 2021, EXL acquired Clairvoyant, adding scale in data, AI, and cloud engineering.<ref>{{Cite web |date=2021-12-22 |title=EXL Adds Scale In Data, AI, And Cloud Engineering By Acquiring Clairvoyant |url=https://analyticsindiamag.com/exl-adds-scale-in-data-ai-and-cloud-engineering-by-acquiring-clairvoyant/ |access-date=2022-04-11 |website=Analytics India Magazine |language=en-US}}</ref><ref>{{Cite web |date=2022-03-10 |title=Clairvoyant broadens EXL’s data engineering and cloud capabilities |url=https://www.hfsresearch.com/research/clairvoyant-broadens-exls-data-engineering-and-cloud-capabilities/ |access-date=2025-05-09 |website=HFS Research |language=en-GB}}</ref>

== Fact sheet ==

{| class="wikitable"
!Year
!Revenue
{{Small|(million $)}}
!Employees
|-
|2003
|9 (est)<ref name=":1" />
|
|-
|2005
|27.7<ref name=":1" />
|
|-
|2006
|
|5,500<ref>{{Cite web|url=http://www.dqindia.com/rank-13-exl-service-growth-gaps/|title=Rank 13 – EXL Service: Growth Gaps|last=DQI Bureau|date=20 November 2006|publisher=Dataquest|access-date=2017-01-01}}</ref>
|-
|2007
|
|8,200<ref name=":5" />
|-
|2012
|443<ref name=":0" />
|20,000
|-
|2014
|525
|
|-
|2015
|628.5<ref>{{Cite web|url=https://www.exlservice.com/exl-reports-2015-fourth-quarter-and-full-year-results/|title=EXL Reports 2015 Fourth Quarter and Full Year Results|date=23 February 2016|publisher=exlservice|access-date=2017-01-01}}</ref>
|
|-
|2016
|686.0<ref>{{Cite web|url=https://www.exlservice.com/exl-reports-2016-fourth-quarter-full-year-results/|title=EXL Reports 2016 Fourth Quarter and Full Year Results|date=28 February 2017|publisher=exlservice|access-date=2017-01-01}}</ref>
|25,000
|-
|2017
|762.3<ref>{{Cite web|url=https://ir.exlservice.com/news-releases/news-release-details/exl-reports-2017-fourth-quarter-and-full-year-results|title=EXL Reports 2017 Fourth Quarter and Full Year Results|date=27 February 2018|publisher=exlservice|access-date=2017-01-01}}</ref>
|28,000
|-
|2018
|883.1<ref>{{Cite web|url=https://www.exlservice.com/News/exl-reports-2018-fourth-quarter-and-full-year-results|title=EXL Reports 2018 Fourth Quarter and Full Year Results|date=28 February 2019|publisher=exlservice|access-date=2017-01-01}}</ref>
|>29,000
|-
|2019
|991.3<ref>{{Cite web|url=https://www.exlservice.com/News/exl-reports-2019-fourth-quarter-and-full-year-results|title=EXL Reports 2019 Fourth Quarter and Full Year Results|date=27 February 2020|publisher=exlservice|access-date=2017-01-01}}</ref>
|>31,000
|-
|2021
|1,120.0<ref>{{Cite web |title=EXL Reports 2021 Fourth Quarter, Issues 2022 Guidance and Updates Its Medium Term Financial Targets {{!}} EXL. |url=https://ir.exlservice.com/news-releases/news-release-details/exl-reports-2021-fourth-quarter-issues-2022-guidance-and-updates |access-date=2022-04-12 |website=ir.exlservice.com |language=en}}</ref>
|>37,000
|-
|2022
|1,412
|>45,000
|-
|2023
|1,631
|>54,000
|}

===Acquisition history===
{{More citations needed|section| date = April 2009}}
'''2021'''

EXL acquired Clairvoyant, a global data, AI, and cloud services firm, on December 20, 2021. Clairvoyant specializes in data engineering and cloud enablement, further supporting EXL's clients in insurance, healthcare, banking and financial services, and retail.<ref>{{Cite web |date=2021-12-22 |title=EXL Adds Scale In Data, AI, And Cloud Engineering By Acquiring Clairvoyant |url=https://analyticsindiamag.com/exl-adds-scale-in-data-ai-and-cloud-engineering-by-acquiring-clairvoyant/ |access-date=2022-04-12 |website=Analytics India Magazine |language=en-US}}</ref>

'''2018'''

EXL acquired SCIOInspire Holdings, a healthcare analytics company on July 2, 2018. The company, known as SCIO Health Analytics, specializes in healthcare data and analytics, with a focus on payment integrity and fraud, waste, and abuse.<ref>{{Cite web |title=StackPath |url=https://www.hcinnovationgroup.com/population-health-management/news/13030493/exl-finalizes-acquisition-of-scio-analytics |access-date=2022-04-12 |website=www.hcinnovationgroup.com|date=3 July 2018 }}</ref>

==== 2015 ====
EXL acquired RPM Direct LLC and RPM Data Solutions, LLC (collectively, "RPM") on 23 March 2015. RPM specializes in analyzing large consumer-data sets to segment populations, predict response rates, forecast customer lifetime value, design and execute targeted, multi-channel marketing campaigns, especially in areas of healthcare and insurance.<ref>{{cite news|url=http://articles.economictimes.indiatimes.com/2015-02-26/news/59541655_1_46-6-crore-163-5-crore-exl-service|archive-url=https://web.archive.org/web/20150329135254/http://articles.economictimes.indiatimes.com/2015-02-26/news/59541655_1_46-6-crore-163-5-crore-exl-service|url-status=dead|archive-date=29 March 2015|title=EXL service to buy analytics company RPM Direct for Rs 460 crore|last=|date=26 February 2015|work=[[Econ. Times|The Economic Times]]|access-date=2015-09-01}}</ref> The purchase was made in $47 million cash plus contingent cash consideration of up to $23 million and about 122,131 shares of restricted stock.<ref name="ExlService Holdings, Inc.">{{cite press release|title=EXL Completes Acquisition of Analytics Firm RPM Direct|date=23 March 2015|publisher=EXL|url=http://ir.exlservice.com/releasedetail.cfm?releaseid=902764|access-date=2015-09-01}}</ref>

==== 2014 ====
In July, EXL purchased the business process consultancy Blue Slate Solutions, which specialized in "optimizing business processes in the Healthcare industry".<ref name=":2" />

In August, EXL acquired a [[majority stake]] (51%) in the business process outsourcing unit of Carvajal Technologia y Servicios (CT&S), thereby establishing a joint-venture between the two companies which would directly provide services to clients in Latin America as well as oversee global delivery of EXL's Spanish-language services.<ref name=":2" />

==== 2012 ====
In October, EXL acquired Landacorp, a provider of healthcare technology.<ref>{{cite press release|title=Exl Acquires Landacorp To Provide A Comprehensive Suite Of Operations, Analytics And Technology Solutions For The Healthcare Industry|date=15 October 2012|publisher=Landacorp|url=http://www.landacorp.com/news-and-events/press-releases/2012/exl-acquires-landacorp-to-provide-a-comprehensive-suite-of-operations-analytics-and-technology-solutions-for-the-healthcare-industry|archive-url=https://web.archive.org/web/20130309205154/http://www.landacorp.com/news-and-events/press-releases/2012/exl-acquires-landacorp-to-provide-a-comprehensive-suite-of-operations-analytics-and-technology-solutions-for-the-healthcare-industry|archive-date=2013-03-09|access-date=2012-10-19|url-status=dead}}</ref>

==== 2011 ====
In May, EXL had entered into a definitive agreement to acquire [[Outsource Partners International]] for US$90 million,<ref name=":0" /> one of the last standing [[pure play]] [[Accounting outsourcing|Finance & Accounting Outsourcing]] (FAO) service providers.<ref name=":3" /> Despite the reduction in pure play FAO service providers, at the time there were over 20 companies providing FAO services as part of their portfolio.<ref name=":3" />

==== 2010 and before ====
In July 2006, EXL acquired Inductis for $20 million.<ref name=":4" /> Inductis and EXL both had expertise and services in the same areas, were similarly structured, and were headquartered in the United States with services delivered primarily out of India.<ref name=":4" />

==Locations==

EXL has offices US, UK (London), Dublin, Ireland, India, Philippines, Czech Republic, Romania, Bulgaria, Colombia, Australia, Ireland and South Africa.<ref>{{Cite web|url=https://www.exlservice.com/locations|title=Locations|last=|date=|publisher=EXL}}</ref>

== Competition ==

Around 2006, EXL's primary competitors were [[Genpact]], [[IBM]] and [[Accenture]].<ref name=":4" />

{{As of|2013}}, EXL was one of the three companies offering business process outsourcing services and listed on stock exchanges in the United States, the other two being [[Genpact]] and [[WNS Global Services]].<ref name=":0" /> WNS started trading in the United States in July 2006, three months before EXL joined the NASDAQ exchange.<ref name=":1" />

==See also==
* [[Outsourcing]]

== References ==
{{reflist}}

==External links==
{{Finance links
| name = ExlService Holdings, Inc.
| symbol = EXLS
| reuters = EXLS.O
| bloomberg = EXLS:US
| sec_cik = 1297989
| yahoo = EXLS
| google = EXLS:NASDAQ
}}

{{S&P 400 companies}}

{{DEFAULTSORT:Exl}}
[[Category:Technology companies established in 1999]]
[[Category:Publicly traded companies based in New York City]]
[[Category:Analytics companies]]
[[Category:Companies listed on the Nasdaq]]
[[Category:2006 initial public offerings]]
[[Category:1999 establishments in New York (state)]]
[[Category:Companies in the S&P 400]]

EXL Service - Revision history

Estella97P at 02:57, 2 August 2025