CleanupBot II at 23:08, 13 August 2023

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{{Use dmy dates|date=May 2020}}
{{Short description|Bermuda-domiciled professional services firm}}
{{Primary sources|date=October 2018}}
{{Infobox company
| name = Genpact Ltd.
| logo = Genpact logo.svg
| type = [[Public company|Public]]
| traded_as = {{NYSE|G}}<br>[[S&P 400 Index|S&P 400 Component]]
| ISIN = BMG3922B1072
| industry = [[Professional services]]
| foundation = {{Start date and age|df=yes|1997}}
| location = [[New York City, New York]], U.S.
| key_people = [[NV "Tiger" Tyagarajan]] (President and CEO)
| revenue = [[United States dollar|US$]]3.70 billion (2020)
| net_income = US$1,291.2 million (2020)
| num_employees = 96,500 (2020)
| homepage = {{URL|http://www.genpact.com}}
}}

'''Genpact''' is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York.

==History==
Genpact began in 1997 as a unit within [[General Electric]]. Its charter was to provide business process services to GE's businesses. During the eight years that followed, it began to manage a wide range of processes across GE's financial services and manufacturing businesses.

In January 2005, the company became independent and began to serve clients outside of GE. The company name, Genpact, is designed to convey the business impact it generates for its clients. In August 2007, it was listed on the NYSE under the symbol 'G'. Since then the company has grown from 32,000 employees and revenue of US$823 million, to 77,000+ employees and revenues of US$2.57 billion (2016).

In 2007, Genpact launched a joint venture with an Indian company [[NDTV]] to offer outsourcing services for the media industry.<ref>{{Cite press release|url=http://www.genpact.com/docs/pr/pr_-genpact_ndtv_032906|title=Genpact and NDTV today jointly announced an alliance to offer media outsourcing services to enterprises worldwide|date=29 March 2006|publisher=Genpact|access-date=7 February 2019}}</ref>

[[Bain Capital]] became the firm's largest shareholder in October 2012.<ref>{{cite web|url=http://www.genpact.com/about-us/our-history|title=Our History {{!}} About Us|publisher=Genpact|access-date=5 October 2017}}</ref>

In February 2019, Genpact [[Independent contractor|contractors]] in [[Hyderabad]] who were assigned [[content moderation]] tasks for [[Facebook]] reportedly experienced [[psychological trauma]] while evaluating videos depicting [[suicide]], [[torture]], [[terrorism]], and [[pornography]].<ref>{{cite news|access-date=21 June 2019|title=Some Facebook content reviewers in India complain of low pay, high pressure|url=https://www.reuters.com/article/us-facebook-content-india-feature-idUSKCN1QH15I|agency=[[Reuters]]|date=28 February 2019|first1=Munsif|last1=Vengattil|first2=Paresh|last2=Dave}}</ref><ref>{{cite web|first1=Shweta|last=Ganjoo|date=1 March 2019|access-date=21 June 2019|title=Facebook content reviewers in India complain of low pay, high pressure: Report|url=https://www.indiatoday.in/technology/news/story/facebook-content-reviewers-in-india-complain-of-low-pay-high-pressure-report-1468087-2019-03-01|website=[[India Today]]}}</ref><ref>{{cite web|access-date=21 June 2019|title=Facebook content moderators in India complain of high pressure and low pay: Report|url=https://www.republicworld.com/technology-news/social-media-news/facebook-content-moderators-in-india-complain-of-high-pressure-and-low-pay-report|date=1 March 2019|website=[[Republic World]]}}</ref><ref>{{cite web|first1=Queenie|last1=Wong|access-date=21 June 2019|title=Murders and suicides: Here's who keeps them off your Facebook feed|url=https://www.cnet.com/news/facebook-content-moderation-is-an-ugly-business-heres-who-does-it/|publisher=[[CNET]]|date=19 June 2019}}</ref>

In September 2020, UK [[Medicines and Healthcare products Regulatory Agency]] contracted Genpact to supply an [[Artificial intelligence]] software tool to process the expected high volume of [[COVID-19 vaccine]] [[Adverse drug reaction|Adverse drug reactions]] to ensure that no details from the ADRs reaction texts are missed.<ref>{{cite web|title=Tenders Electronic Daily 506291-2020|url=https://ted.europa.eu/udl?uri=TED:NOTICE:506291-2020:TEXT:EN:HTML&src=0|website=[[Tenders Electronic Daily]]}}</ref>

== Products ==

In June 2017, Genpact announced Genpact Cora, an [[artificial intelligence]] (AI)-based platform for enterprises.<ref>{{Cite news|url=https://financialit.net/news/infrastructure/genpact-launches-artificial-intelligence-based-platform-genpact-cora|title=Genpact Launches Artificial Intelligence-Based Platform 'Genpact Cora'|work=Financial IT|access-date=5 October 2017}}</ref> The platform has an [[Application programming interface|application program interface]] (API) design and [[open architecture]] that includes Genpact’s own intellectual property as well as other providers.<ref>{{Cite news|url=https://insidebigdata.com/2017/07/02/genpact-launches-artificial-intelligence-based-platform-genpact-cora/|title=Genpact Launches Artificial Intelligence-Based Platform, 'Genpact Cora'|date=2 July 2017|work=insideBIGDATA|access-date=5 October 2017}}</ref> The platform's claimed benefits include deciphering large chunks of data, seamless customer service, faster financial reporting, and increasing speed to market.<ref>{{Cite news|url=http://www.fintech.finance/01-news/genpact-launches-artificial-intelligence-based-platform-genpact-cora/|title=Genpact Launches Artificial Intelligence-Based Platform, 'Genpact Cora'|date=29 June 2017|work=Fintech Finance|access-date=5 October 2017}}</ref>

=== Acquisitions ===
In April 2016, the firm completed the acquisition of Endeavour Software Technologies, an enterprise mobility software company, based in Austin TX.<ref>{{cite press release|url=https://www.prnewswire.com/news-releases/genpact-to-acquire-mobile-digital-solutions-provider-endeavour-to-enhance-digital-transformation-capabilities-300151299.html|title=Genpact to Acquire Mobile Digital Solutions Provider Endeavour to Enhance Digital Transformation Capabilities|publisher=Genpact|agency=PR Newswire}}</ref><ref>{{cite web|url=https://timesofindia.indiatimes.com/business/india-business/Genpact-acquires-Endeavour-Software-Technologies/articleshow/49275123.cms|title=Genpact acquires Endeavour Software Technologies|work=The Times of India}}</ref>

In August 2017 it acquired TandemSeven, a Boston-headquartered experience design company.<ref>{{Cite press release|url=http://www.genpact.com/about-us/media/press-releases/2017-genpact-acquires-digital-customer-experience-consulting-firm-tandemseven|title=Genpact Acquires Digital Customer Experience Firm TandemSeven|publisher=Genpact|access-date=5 October 2017}}</ref>

In September 2017, Genpact acquired OnSource, based in [[Braintree, Massachusetts|Braintree, Mass.]], which is a provider of an Inspection-as-a-Service (IaaS) product for [[property and casualty]] (P&C) insurance carriers and their customers.<ref>{{Cite press release|url=http://www.genpact.com/about-us/media/press-releases/2017-genpact-redefines-the-insurance-claims-experience-with-acquisition-of-onsource|title=Genpact Redefines Insurance Experience with OnSource Acquisition|publisher=Genpact|access-date=5 October 2017}}</ref>

In June 2018, it acquired Commonwealth Informatics, Inc., a market-leading provider of cloud-based drug safety analytics products and services for medical research and healthcare delivery.<ref>{{cite web|url=https://cio.economictimes.indiatimes.com/news/corporate-news/genpact-acquires-commonwealth-informatics-to-transform-drug-safety-with-ai-capabilities/64554454|title=Genpact acquires Commonwealth Informatics to transform drug safety with AI capabilities|website=ETCIO.com|access-date=31 March 2020}}</ref>

On 18 July 2018, it signed an agreement to acquire Barkawi Management Consultants, a supply chain management firm with operations in the U.S. and Europe that is part of the Barkawi Group.<ref>{{Cite press release|url=https://www.genpact.com/about-us/media/press-releases/2018-genpact-to-expand-global-supply-chain-management-transformation-expertise-with-the-acquisition-of-barkawi-management-consultants|title=Genpact to expand global supply chain management transformation expertise with the acquisition of Barkawi Management Consultants|publisher=Genpact|access-date=10 February 2019}}</ref>

On 7 January 2019, it acquired riskCanvas, an end-to-end Financial Crimes software platform, from Booz Allen Hamilton.<ref>{{cite press release|url=https://www.genpact.com/about-us/media/press-releases/2019-genpact-acquires-riskcanvas-from-booz-allen-hamilton |title=Genpact Acquires riskCanvas from Booz Allen Hamilton |publisher=Genpact |date=8 January 2019 |access-date=2 May 2020}}</ref>

On 15 October 2019, it signed an agreement to acquire Rightpoint, a digital consultancy.<ref>{{Cite press release|url=https://www.genpact.com/about-us/media/press-releases/2019-genpact-to-acquire-industry-leading-digital-consultancy-rightpoint|title=Genpact to Acquire Industry-Leading Digital Consultancy, Rightpoint|publisher=Genpact|access-date=11 December 2019}}</ref>

== Management ==
On 17 June 2011, NV "Tiger”" Tyagarajan<ref>{{cite news|url=https://www.nytimes.com/2014/07/13/business/tiger-tyagarajan-of-genpact-if-youre-curious-you-hold-the-keys.html|title=Tiger Tyagarajan of Genpact: If You’re Curious, You Hold the Keys|date=12 July 2014|access-date=6 August 2014|work=The New York Times}}</ref> became the president and [[chief executive officer]] (CEO) of Genpact and was appointed to the Board of Directors.<ref name="autogenerated12">{{cite news|url=https://www.bloomberg.com/apps/news?pid=newsarchive&sid=aAwFUJ3kj328|title=NV "Tiger" Tyagarajan to Succeed Pramod Bhasin as CEO of Genpact|date=16 May 2011|access-date=6 August 2014|publisher=Bloomberg}}</ref> He succeeded [[Pramod Bhasin]], who stepped down as CEO and member of the board and became non-executive vice chairman of the company.<ref>{{cite news|url=http://articles.economictimes.indiatimes.com/2011-05-17/news/29552234_1_genpact-s-coo-nv-tiger-tyagarajan-genpact-board|title=Pramod Bhasin to step down as Genpact CEO, NV Tyagarajan to take over|date=17 May 2011|access-date=6 August 2014|work=The Economic Times}}</ref>

Tyagarajan had been CEO of Genpact from 1999 to 2002, when he led the business through a critical growth phase as a subsidiary of GE.<ref>{{cite news|url=http://ceocouncil.wsj.com/?speakers=367|title=NV 'Tiger"' Tyagarajan|year=2013|access-date=6 August 2014|publisher=The Wall Street Journal - CEO council}}</ref> When Genpact became an independent company, he rejoined the firm from [[GE Capital]] U.S. as executive vice president of sales and business development from 2005 to 2009. Thereafter, he took on the role of the firm's chief operating officer.

==See also==

* [[List of IT consulting firms]]

== References ==
{{reflist}}

== External links ==
* {{official}}
{{Finance links
| name = Genpact Limited
| symbol = G
| reuters = G.N
| bloomberg = G:US
| sec_cik = G
| yahoo = G
| google = G
| nasdaq = G
}}

{{General Electric}}
{{authority control}}

[[Category:Business services companies established in 1997]]
[[Category:Companies listed on the New York Stock Exchange]]
[[Category:Business process outsourcing companies of India]]
[[Category:Business process outsourcing companies of the United States]]
[[Category:Former General Electric subsidiaries]]
[[Category:Publicly traded companies based in New York City]]
[[Category:Financial technology companies]]
[[Category:2007 initial public offerings]]
[[Category:Corporate spin-offs]]

Genpact - Revision history

CleanupBot II at 23:08, 13 August 2023