View source for Citizen's Charter and Grievance Redressal Bill 2011

{{EngvarB|date=March 2014}}
{{Use dmy dates|date=March 2014}}
{{Infobox legislation
| short_title = Citizens Charter Bill
| image = 
| imagesize = 
| imagelink = 
| imagealt = 
| caption = Citizens Charter
| long_title = The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011
| citation = 
| territorial_extent = Indian constitute 
| enacted_by = 
| date_enacted = 
| date_assented = 
| date_signed = 
| date_commenced = 
| bill = 
| bill_citation = 
| bill_date = 
| introduced_by = 
| 1st_reading = 
| 2nd_reading = 
| 3rd_reading = 
| white_paper = 
| committee_report = 
| amendments = 
| repeals = 
| related_legislation = 
| summary = Status Lapsed
| keywords = 
}}
The '''Citizen's Charter and Grievance Redressal Bill 2011''' also known as '''The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011''' or '''Citizens Charter Bill''' was  proposed  by Indian central legislation.<ref>[http://www.prsindia.org/billtrack/the-right-of-citizens-for-time-bound-delivery-of-goods-and-services-and-redressal-of-their-grievances-bill-2011-2125/ The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011]</ref> It was tabled by [[V. Narayanasamy]], Minister of State for Personnel, Public Grievances and Pensions, in [[Lok Sabha]] in December 2011. The bill lapsed due to dissolution of the [[15th Lok Sabha]].

== Features ==
The Bill seeks to confer on every citizen the right to time-bound delivery of specified goods and services and to provide a mechanism for [[Grievance Redressal]]. The Bill makes it mandatory for every public authority to publish a Citizen's Charter within six months of the commencement of the Act, failing which the official concerned would face action, including a fine of up to Rs. 50,000 from his salary and disciplinary proceedings.<ref>{{cite news|url=http://www.thehindu.com/news/national/article2732292.ece|title=Citizens Charter Bill tabled in Lok Sabha|newspaper=[[The Hindu]]|date=20 December 2011}}</ref>

The bill came after [[Anna Hazare]] asked for its provisions to be included in the [[Jan Lokpal Bill]].<ref>{{cite news|url=http://www.ndtv.com/article/india/citizens-charter-and-grievance-redressal-bill-what-it-offers-159399|title=Citizen's Charter and Grievance Redressal Bill: What it offers|date=20 December 2011|newspaper=[[NDTV]]}}</ref>

== Legislation Status ==

{|class="wikitable"
| align="center" style="background:#f0f0f0;"|'''Stage'''
| align="center" style="background:#f0f0f0;"|'''Date'''
|-
|Current Status:|| Lapsed
|-
|Ministry: ||Personnel, Public Grievances and Pensions
|-
| Introduction||20 Dec 2011
|-
| Com. Ref.||13 Jan 2012
|-
| Com. Rep.||By 15 Mar 2012
|-
| Lok Sabha||Introduced
|-
| Rajya Sabha||
|}

== External links ==
* [http://www.prsindia.org/administrator/uploads/media/Citizen%20charter/Right%20of%20Citizens%20for%20Time%20Bound%20Delivery%20of%20Goods%20and%20Services%20and%20Redressal%20of%20their%20Grievances%20Bil,%202011.pdf Bill Text]
* [http://www.prsindia.org/uploads/media/Citizen%20charter/Bill_summary-_Citizens_Grievance_Redressal_Bill_2011.pdf Bill Summary]
*[http://loksatta.org/cms/documents/grievance/AmendGrievanceRedressalBill-2012-02-07.pdf FDR Foundation for Democratic Reforms - Loksatta Party]

== See also ==

* [[Corruption in India#Anti-corruption laws in India]]
* [[Jan Lokpal Bill]]

== References ==
{{Reflist}}

[[Category:Proposed laws of India]]
[[Category:Anti-corruption measures in India]]
[[Category:Activism]]
[[Category:Anti-corruption agencies]]
[[Category:Ombudsmen in India]]
[[Category:2011 in India]]